Although we give every effort to make our terms as simple as possible if you need any clarification, please contact our helpful Customer Service Team.
The below Rental Terms apply ONLY for Bookings made through our website (drivalia.co.uk). For bookings that you made with Drivalia UK through other websites please refer to their advertised terms and conditions or your rental voucher.
1. Booking Procedure
Our booking reservation system shows you real-time availability and your reservation will be confirmed instantly. We offer a simple yet comprehensive booking process that will allow you to reserve your vehicle easily.
Select pick-up and drop-off (if different), rental locations, and dates/times. You will be presented with available car groups that you can book instantly. You can filter our results by selecting type of cover (standard CDW or insurance excess waiver), fuel type (petrol or diesel) and transmission type (manual or automatic).
Next to each car group you will find an (i) icon with information on the particular vehicle. Prices are also presented as daily rate and the reservation total to help you compare rates.
Choose your desired car group by clicking book now! You will be presented with all the information about your booking. Chosen car group, pick up/drop off locations, date, time, and the total amount of your reservation. You can then complete your details such as name, email, telephone, and flight number.
After you have completed your reservation, you can also add extra items to your booking such as additional drivers, gps navigation, and baby seats. You will also receive a confirmation email/voucher explaining all relevant pick-up information and details.
2. Payment Methods
In order to collect your car, we require a pre-authorisation deposit on a credit card in the name of the main driver. Alternatively, you can purchase an excess waiver package with a credit or debit card. Please note, that payment by debit card requires excess to be reduced to zero. For further information on our insurance terms please see below under insurance excess waiver & covers.
If you are a UK resident using a debit card you must also agree to and pass a credit check/provide proof of employment. Drivalia UK branches do not accept cash payments or prepaid cards. We accept all credit and debit cards as well as union pay. payment cards that expire within one month of the end of the hire are not acceptable.
3. Car Types
The vehicles displayed and models are our most common vehicles in the category. We will provide you with either this model or a similar vehicle in size and engine type.
We cannot guarantee that the make or model of the rental vehicle will be the same as the vehicle displayed on our website.
You can find a full list of our vehicles available to rent on the Our Fleet page.
4. Cancellation Policy
Free cancellations apply to Drivalia UK online bookings. Should you wish to cancel your booking please see our Manage My Booking page.
You can cancel your Drivalia UK booking up to 30mins before the scheduled collection time.
If you fail to tell us of your cancellation prior to the scheduled collection time or do not arrive to collect your reserved rental car, we will charge you up to 3 days of rental. Please note if you fail to meet the “Drivers Requirements” section below, a free cancellation is no longer valid.
5. Driver’s Requirements
Driver’s Age. Min-Max Age of Drivers:
23 – 75 Years Old. All UK license holders must have held a full license for at least 2 years. All UK license holders must have held a full license for at least 2 years. Drivers aged 23 and 24 years old and ALL International license holders must have held their full driving licence for a minimum of 2 years. Young drivers are subject to a Young Drivers surcharge of 30 GBP / 40 EUR per day. Young Drivers are permitted to rent cars that are mini to compact size (Category A, B and C) and vans up to, and including, a short wheelbase (SWB).
International hirers must upload or present a valid licence from their country of residence, their passport (or id card), and proof of return travel. If the licence is not written in English, then an international driver’s permit is also required. For hirers not flying into the airport, please see below for ‘local hirers’ terms.
Hirers from some international locations will require referral to our insurers. All hirers, other than those holding a UK or EU licence, must have held a valid licence for 3 years otherwise, it will be necessary for Drivalia UK to refer your licence to our insurers for authority to hire.
Hirers from any sanctioned countries require referral to our Insurers prior to the start of the hire.
We cannot accept North Korean driving licence for insurance purposes, South Korean is acceptable.
UK and Republic of Ireland hirers must also bring 2 proof of address dated within three months (we accept electronic copies of these proofs via a handheld device or emailed to the branch should you be renting from one of our contactless branches online uploads within our check-in area is mandatory prior to arrival) and the DVLA check code (click here for info obtaining the DVLA check code) or your counterpart of licence as applicable.
Points – endorsements:
Minor offences such as speeding and traffic signals are acceptable up to a maximum of 6 points. If you have any bans or convictions in the last 5 years, please call us before making a reservation.
6. Insurance Excess Waiver & Covers (Included in our prices)
Third-party liability protection (TP):
Third-Party liability covers the driver’s liability for damage to any third-party property. The hirer is still liable for the excess amount, as stated in the rental agreement. Insurance excess waiver can be purchased to reduce the excess amount.
Fire and theft waiver (FTW):
Theft Waiver limits the driver’s liability for costs incurred by fire or theft of the rental car – or damage incurred by the theft or attempted theft – liability starts at £1500 (depending on car category), subject to the terms of the rental agreement.
Collision damage waiver (CDW):
Collision Damage Waiver limits the driver’s liability (excess) to 1500 GBP in the event that the rental car is damaged, subject to the rental agreement. Excess may vary on MPV/luxury cars. This protection applies to all authorised drivers of the rental car only.
The above packages are all optional and included in the retail rate due to advertising regulations. These covers can be removed at any time on request. For more information on this, please call reservations on 08000 75 80 75.
You can reduce your liability (excess) to £450 or £150 at the rental desk or you can reduce your excess to zero online or at the rental desk. Click here for more information.
Security deposit: a security deposit equal to your liability (excess) is required to be held on the main driver’s credit card. The security deposit is not held when zero excess is chosen.
Local hirer a local hirer is a UK resident. Local hirers must be 25 or over and provide proof of employment or will be subject to a credit and risk check. Debit cards are acceptable with our Relax Zero package. Otherwise, they must hold a credit card with at least £200 credit available.
Please be aware at contactless locations, payments and or deposits will be completed via online 3 d secure payment links in advance to the collection via email to you directly as the renter.
7. Included in All Our Rates
UK and Northern Ireland daily free mileage:
When you book a car online through drivalia.co.uk you’ll get a standard, free 100 miles per day for rentals of 1-29 days. For hires over 30 days, the total weekly mileage is 500 per week. You can purchase unlimited mileage at the rental counter if you will need more. The charge for exceeding the mileage allowance is 30 pence mile, charged at the end of your rental.
Van hire mileage/kilometres:
UK Mileage allowances start from 150 per day depending on the length of your rental. For more information see our van mileage table here.
VAT local tax:
VAT tax to hire a car in the United Kingdom is 20%. Included in our online prices.
Road fund tax/VLF:
Vehicle Licencing and road tax is included in our online prices
24/7 nationwide breakdown assistance:
In the unlikely event of a breakdown, please call 0151 282 8136 for assistance.
If the drop-off location is other than the pick-up, an additional fee is calculated in our rates. This surcharge is included in our rates and will show at the information banner at the top of the screen when a one-way rental is requested.
8. Not Included in Our Rates (optional extras)
- CDW for inbound US customers: From £10 per day (Customers who have their own CDW coverage, must show documentation) without this, the excess is full vehicle valuation.
- Satellite navigation system (gps): £6 per day bought online, from £9.99 per day at the rental desk.
- Baby seat (0-4yrs old): £5 per day bought online, from £10.99 per day at the rental desk.
- Child seat (4+yrs old): £5 per day bought online, from £6.99 per day at the rental desk.
- Sack truck/trolley for heavy loads: £8 per day bought online, £8 per day at the rental desk (weekly bookings £5 per day).
- Cross border fee: for hirers wishing to travel from Northern Ireland to the Republic of Ireland, a £25 fee will be charged to the rental.
- Additional driver: £5 per day bought online, from £12 per day at the rental desk.
- Free extra driver: from time to time, we advertise a “free extra driver” as part of a promotion. If you qualify for a free extra driver, this will be confirmed via email as well as being stored in your booking record for our staff members to see on the day of your collection. If you arrive at a branch and there is no record of the free extra driver offer, our rental staff will contact the social media team to confirm eligibility.
9. Fuel Policy
Our vehicles must be returned with the same level of fuel provided at the start of hire.
If you return the vehicle with less fuel than was provided, you will be charged £3 per litre for the missing fuel plus a refuelling charge of £9.50. All charges are subject to VAT.
*No refund for any fuel at the end of the rental.
10. Electric Vehicles
All electric vehicles will be provided with at least 80% of charge so that you can start your journey. If you return the car with less than 50% of charge, additional fees will apply.
Please note you are responsible for all charging costs, including any idle fees, when charging your vehicle at a public charge point. Drivalia is not responsible for any additional costs that may be incurred if charge points are out of use.
To discover more on our EV charging guidelines, how to locate EV charge points, charging speeds, etc. please ask your local Drivalia branch before starting your rental or visit our dedicated page here.
11. Important Information
Unused rental days:
Should the hirer decide to return a Drivalia UK vehicle back to our branch earlier than you originally planned, we shall not refund you for unused rental days.
Failure to collect:
If a customer is going to be late to collect their vehicle, then they must let the branch know their estimated arrival time. Drivalia UK can only hold a booked vehicle for 4 hours past the booked collection time (less during peak periods and at contactless locations). If a vehicle in another category is available, then you will be charged accordingly. Customers who fail to arrive on the day of collection will be marked as a ‘No Show’ and charged up to 3 days rental.
Traffic and parking fines:
If the vehicle receives a fine during the rental period, you will be responsible for full payment of the fine as well as a £55 traffic fine management fee per fine. This includes, but is not restricted to, parking offences, speeding fines, congestion charges, bus lane offences, traffic signal offences, toll road offences, private company fines, etc.
If the Pick-Up or Drop-Off time is outside the Rental Branches’ operating hours there will be a £40/hour fee.
DVLA call for UK licence holders check :
Failure to bring the code will result in a call to the premium rate DVLA number incurring an additional charge of £10.
Hirers can take their hire vehicle overseas. To avoid delay, please contact us in advance to allow us time to supply the required VE103b document. Green card cover fee and overseas charges apply if travelling to Europe.
Drivalia UK does provide roadside assistance, but this extends to UK mainland only.
Free roadside assistance is not included when taking the vehicle to locations off the UK Mainland. Customers will be liable for any recovery/roadside assistance costs incurred when the vehicle is taken off the UK Mainland.
If the vehicle requires more than the usual standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear, a valeting fee of a max £80 will apply.
We provide and implement a no-smoking policy for all vehicles in our fleet. If the vehicle is returned with a foul odour or evidence of smoking then you will be charged a fumigation fee of up to £300 at the manager’s discretion based on the evidence available.
You are permitted to have pets in your hire vehicle provided they are within a carrier at all times. If the vehicle requires cleaning of pet hair or odour, you will be billed for a valeting fee at the branch’s discretion.
As per our insurance regulations, hirers may not rent a car for more than 90 days in any 12-month period.
City car contactless locations:
It is mandatory for safety and convenience that you complete the online check-in available before arrival at any of our contactless locations. In the event of any concerns at a contactless location, we ensure movement to the next nearest or most convenient location free of charge.
The hirer will receive special offers and promotions from Drivalia UK by email. If you wish to remove an email address, please click unsubscribe or email us.
Vehicle hire terms:
The rental terms are available here.
Registered UK office:
Drivalia UK Ltd. t/a Drivalia UK
250 Bath Road
Berkshire SL1 4DX
Drivalia UK reserves the right to cancel the delivery of the vehicle in case of doubts about the financial capacity of the client, outstanding debts, or any serious incidents with Drivalia UK.